October 2, 2002
Head Start of Shawnee Mission
Dear Scott,
I just wanted to thank you for my recent experience with Entire Computer Solutions. When it comes to our technology and valuable data, every minute we’re down may mean our services are down. This is unacceptable! But with some other companies I’ve worked with, I’ve gotten the response, “We’ll get back to you.” That would be okay if they actually got back to me … but usually, they don’t respond for days! However, your company really exceeded our expectations compared with our past experiences.
You gave us a reasonable, realistic time frame – so I wasn’t waiting around for a technician who may not show up. And here’s what I liked best: Your tech came to my office, got down to work and got the job done quickly. There wasn’t a lot of time-wasting chatter that we end up getting billed for. In addition, we’re very cost-conscious, so I like how you explained my options and the price differences, made a recommendation, but let me decide.
Your company is good, professional – and I’m comfortable working with you. It may be one reason you’ve been in business so long, while other tech firms have come and gone. Thanks again!
Sincerely,
Lee Brown
March 19, 2001
Gold Star Home Mortgage
Dear Scott,
I am happy to endorse the great work being done by Entire Computer Solutions. When I called you, your company responded quickly, got here fast, saved me money, and fixed our problems right the first time.
I didn't have to waste time wondering what was wrong with my system. When I called, you asked me questions to figure out what was wrong. Then you sent out Joe, who's been doing this for 15 years and has seen it all. His inspection confirmed what we talked about on the phone. Joe got right to work when he arrived. He knew exactly what to do, and we saved time and money, because he carried spare parts that could handle my problem right away without having to call in for parts.
Scott, I have to say, I'm not used to guarantees on tech jobs - your approach was an eye-opener. You say on your web site the "Customer Is Always Right." You really made me feel that way. Thanks!
Finally, I hate having problems with billing and invoices. With you, I knew exactly what I was paying for, and why. There were no surprises. For all these reasons and more, I'd be happy to recommend Entire Computer Solutions to anyone I know who would need your company's services.
Sincerely,
Tony Caldarello
December 6, 2001
Brain Injury Association of Kansas and Greater Kansas City
Dear Scott,
When I need help with our computers and technology, I look for three main things in a support company: expertise, responsiveness and price. After working with you recently, I can say you passed with flying colors in all three areas. Thank you!
I like the way your people answer questions in plain language we can understand, not a lot of technical jargon. I don’t like being talked down to, and your staff is great about explaining the problems and showing me solutions in ways that mean something to me! In fact, your staff talks with different people in our office in different ways, depending on their computer knowledge. That’s great!
I also get great customer service every time. The phones are answered with a real live person, and you follow up with me on the same day. As for price, you’re an open book about what you’ve done, what I’m paying for – and why I’m paying for it. Scott, Entire Computer Solutions is excellent! Thank you again.
Sincerely,
Audrey Cromley
April 26, 2002
James R. Loumiet & Associates, P.C.
Dear Scott,
I’ve been dealing with computer networking and office technology for years and during that time I’ve tried many different vendors. I wasn’t sure I’d ever find one that could give me the customer experience I was hoping for. Then I called Entire Computer Solutions. What a difference! Here are just a few of the reasons I couldn’t be more satisfied with your company:
I get a fast response to my needs. Getting hold of a technician can be tricky. Entire Computer responds to every call as quickly as possible. And I always talk to a real person. You know what you’re doing. Your techs are experienced and know how to solve my problems. Once they diagnose the problem, I’m told my options and given ideas that I can approve BEFORE any work is started.You know how to listen. I’m no “techie,” and you treat me with respect. You talk in plain English, not techno-jargon, and your people aren’t condescending if I ask questions that seem elementary to them.
You get in, get the job done and get out. Entire Computer techs don’t come in to chit-chat or mess around. They focus on my project – get the job done right the first time and show me what they did – so I can get back to work quickly. I get a guarantee. I love your policy of fixing a customer’s problem the right way – or you’ll make it right.
What can I say? You come out, do the work and get out fast. That’s what I’m looking for in a tech support company. And that’s what Entire Computer Solutions provides. Thanks!
Sincerely,
Dawn Deines
To understand some of the people we have been blessed to assist, please visit our partial Client List.
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